Paid support services will be the right choice for you if your project is fast-paced and extremely important and you have many questions, which should be addressed quickly. What you can expect from our Paid Support subscription:
List of features
- Guaranteed initial response time – 3 hours during business days;
- Bug Fix Priority and hot-fixes delivered to address your issues;
- 24/5 Coverage and Issue Escalation to product development team;
- Feature Request 15% discount for annual subscribers.
In other words, having subscribed to our paid support services, you become a priority customer. Your issues and bugs are addressed in priority mode. You can reach out to our support team and get initial response in 3 hours, if we are located in the same time zone (UTC/GMT +2 hours). The response time will be longer if a request come from, say, Pacific Time Zone, yet we will be still managing those requests with the highest priority.
You can choose two options how to subscribe for Pixout technical paid support services:
- 19 EUR monthly per user;
- 225 EUR annually per user.
VAT is not included in the price.
For customers with less urgent needs we also provide a level of free technical support, on a non-priority basis, because nobody should left alone with their issues.